DISEÑOS EN ESPAÑOL
Last updated: 16 June 2025
1. Who We Are
A Shirt Shop (company of AutoTrading OÜ)
Karamelli tn 2 // Pärnu mnt 139b
11317 Tallinn, Estonia
Tel: +34 655 82 20 66 | Email: info@ashirtshop.com
2. Fulfilment & Carrier Information
All products are printed on-demand and shipped by our logistics partners. Orders are routed to the partners facility (EU, UK or USA) closest to the delivery address to minimise transit time, customs formalities and carbon footprint.
3. Processing Times
- Print & packing: 2 – 5 business days (Mon-Fri) after payment is captured.
- Orders placed after 12:00 UTC are queued the next business day.
- Public holidays at the fulfilment site may extend the timeline.
4. Shipping Methods, Costs & Transit Times
| Region | Service | Estimated transit |
|---|---|---|
| European Union | Tracked mail / DPD / GLS | 2 – 8 business days |
| United Kingdom | Royal Mail 48 / EVRi | 3 – 7 business days |
| USA & Canada | USPS / FedEx Ground | 3 – 9 business days |
| Rest of World | Intl. Priority Mail | 5 – 21 business days |
*Large or multi-item orders calculate automatically at checkout.
5. Taxes, Duties & VAT
- EU customers: Applicable VAT is included in the item price under the One-Stop Shop (OSS) scheme.
- UK customers: Orders under £135 include UK VAT; higher values are collected by HMRC on delivery.
- Non-EU/UK: Local duties or import taxes may apply and are the buyer’s responsibility.
6. Order Tracking
You’ll receive an automatic e-mail with a tracking link once the carrier scans the parcel. If you haven’t received tracking within 7 days of ordering, please contact us.
7. Delivery Issues & Returns to Sender
- Make sure your address is correct. Returned parcels can be re-shipped for the original postage fee.
- Unclaimed parcels are held by the carrier for 7 – 14 days before returning.
- If your order arrives damaged, email info@ashirtshop.com within 7 days with photos and order number; we’ll arrange a replacement at no extra cost.
8. Cancelling or Changing an Order
Production starts quickly. We can’t guarantee modifications.
9. Contact Us
Questions? We’re happy to help via info@ashirtshop.com or by phone at +34 655 82 20 66 (including WhatsApp).